Guartela guarantees its products against manufacturing defects for 180 days. The guarantee does not cover defects arising from wear and damage caused by accidents, misuse or use of inappropriate chemical and organic products.

The procedure explanation and necessary documentation follow below:

1 Request of proof of purchase (receipt) for guarantee - RP

2 Analysis procedure RP

2.1- Assistance Form Attachment 01

3 - Sending Procedure RP

3.1 - Form Submission Attachment 02_ RP

4- Payment Procedure RP

5- Payment Confirmation RP

Services performed by third parties without prior permission from the factory, can result in the loss of guarantee.

OBS - The extended guarantee will lose effect in the event of accidents, misuse, wear and tear, use of inappropriate products for leather, absence of reciept or services carried out by third parties.